01
Multi-customer complexity
Every customer can have different sites, network designs, hardware platforms, staffing models, and operational priorities. The recovery method should be consistent even when the environments are not.
Solutions by Vertical Market / Managed Service Providers
Network Resilience for Managed Service Providers
Standardize secure out-of-band access, recovery, cellular resilience, and fleet visibility across the customer environments your team manages.
Managed service providers support many customers, locations, device types, and network designs at the same time. When a router, switch, firewall, WAN path, or configuration issue disrupts normal access, the MSP still needs a dependable way to reach the affected infrastructure. Gearlinx combines NR4400, Duckfone, and ZERO to help MSPs build a repeatable management and recovery layer across customer data centers, branches, edge locations, and remote sites.
Multi-Customer OperationsIndependent OOB AccessCellular RecoveryPartner + Recurring Revenue
MSP Multi-Customer Operations ViewIndependent management path ready
OperationsMSP NOC + EngineeringCentral teams supporting multiple customer networks, sites, devices, and service environments.
VisibilityZERO Cloud ManagementOrganizations, device groups, locations, alerts, reporting, warranties, subscriptions, and fleet context.
Customer AData Centers + CoreHigh-density routers, switches, firewalls, servers, and other console-managed infrastructure.
Customer BBranches + EdgeDistributed customer sites where remote access and fast recovery reduce operational friction.
Customer CRemote + Cellular SitesLower-density locations that can benefit from compact cellular out-of-band access.
LifecycleAlerts + Asset ContextDevice status, location, warranty, subscription, support, and reporting information in ZERO.
MSP OOB LayerAccess and recovery across customer environments.
High-Density Customer Sites
NR440016 or 48 serial ports with optional global 4G LTE for data centers, larger customer sites, and higher-density infrastructure.Compact Distributed Sites
DuckfoneFour serial ports, 1GbE, dual-SIM 4G LTE, and PoE+ for smaller branches, edge sites, and remote customer locations.The MSP Network Challenge
One operations team may be responsible for dozens or hundreds of customer environments, each with its own topology, devices, locations, and recovery requirements.
MSPs need more than a remote login. They need a consistent way to reach infrastructure when the primary network is unavailable, organize distributed assets, reduce unnecessary site visits, and scale the same recovery model across new customers and locations.
02
Remote support pressure
MSP engineers are often responsible for infrastructure they cannot physically reach. When normal connectivity fails, waiting for onsite access increases time, cost, and customer disruption.
03
Fleet + lifecycle visibility
Device status alone is not the whole operational picture. Teams also need location, serial, warranty, subscription, support, alert, and reporting context across distributed fleets.
04
Repeatable service delivery
As an MSP adds customers and sites, ad hoc recovery processes become harder to sustain. Standardized OOB access and centralized management help make support more repeatable.
How Resilience Works for MSPs
Turn out-of-band management into a repeatable service layer across customer environments.
Gearlinx gives MSP teams a practical operating model for organizing fleets, reaching affected infrastructure, recovering remotely, and extending the same approach as new customers and sites are added.
01 / STANDARDIZE
Choose the OOB model
Use NR4400 for higher-density environments and Duckfone for compact cellular sites so engineers have a familiar recovery approach across different customer footprints.
02 / ORGANIZE
Structure the fleet
Use ZERO organizations, sub-organizations, locations, and device groups to keep distributed infrastructure easier to navigate and manage.
03 / MONITOR
See operational context
Use fleet status, alerts, reporting, asset data, warranty information, and subscriptions to keep customer environments visible from the cloud.
04 / RECOVER
Use the alternate path
Reach routers, switches, firewalls, and other console-managed infrastructure when the normal management path is degraded or unavailable.
05 / SCALE
Extend the model
Apply the same management and recovery pattern to additional customers, locations, device groups, and managed services.
Two Layers. One MSP Operating Model.
Let each customer network do its normal job while the MSP keeps a separate path for management and recovery.
The primary network carries customer traffic. The Gearlinx layer is there to help MSP engineers reach the infrastructure when normal access is not enough.
Customer Primary Networks
Business Connectivity + Applications
Each customer environment continues to run its normal WAN, LAN, internet, cloud, security, application, and site-to-site traffic.
- Different customers can use different network architectures and technology stacks
- Customer traffic remains on the customer's primary network
- Gearlinx complements the environment rather than replacing the network platform
MSP Independent Management Layer
Access, Visibility, Troubleshooting, and Recovery
Gearlinx gives the MSP a separate operational layer around the infrastructure it supports.
- Direct console access to network and security infrastructure
- Wired and cellular OOB options for different site types
- Centralized fleet, organization, location, alert, warranty, and subscription context through ZERO
Reference Architecture
Build one MSP recovery framework across many customer environments.
Place Gearlinx alongside the network infrastructure the MSP already supports. Use NR4400 for higher-density customer environments, Duckfone for compact cellular deployments, and ZERO to centralize management and lifecycle context across distributed fleets.
NR4400 provides 16 or 48 software-selectable RS-232 serial ports, flexible 1GbE and 10GbE connectivity, automation, and optional dual-SIM global 4G LTE. Duckfone provides four serial ports, 1GbE, integrated dual-SIM 4G LTE, PoE+, Zero Touch Provisioning, REST API, and ZERO management for smaller sites.
MSP Multi-Customer Resilience Architecture
MSP NOC + EngineeringCentral operations supporting customer networks, sites, and managed services.
ZERO Cloud PortalOrganizations, device groups, locations, alerts, reporting, asset data, warranties, subscriptions, and fleet visibility.
Gearlinx Partner SupportSales and product training, technical support, deal protection, and joint customer engagement for authorized partners.
NR4400
OOB Core
OOB Core
Customer Data Centers + CoreRouters, switches, firewalls, servers, and other high-density console-managed infrastructure.
Branches + Distributed EdgeCustomer offices, retail sites, remote facilities, SD-WAN locations, and other distributed network environments.
Compact Cellular SitesDuckfone extends OOB access to lower-density sites where cellular connectivity and PoE+ simplify deployment.
Where It Fits
One resilience model across different customers, locations, and service offerings.
Customer Data Centers + Colocation
Protect access to high-density customer infrastructure.
Use NR4400 around routers, switches, firewalls, servers, and other console-managed infrastructure in customer data centers and colocation environments.
Branches + Distributed Sites
Support remote customer locations without sending an engineer first.
Use alternate-path access to begin troubleshooting at branches, offices, retail sites, and other distributed customer locations.
Managed SD-WAN + Edge
Add an independent recovery path around the managed edge.
Keep a separate way to reach routers, firewalls, and edge infrastructure if the WAN or normal management path is unavailable.
Remote + Low-Density Sites
Use compact cellular OOB where console density is lower.
Duckfone provides four serial ports, 1GbE, dual-SIM 4G LTE, PoE+, and ZERO management for smaller distributed sites.
Fleet + Lifecycle Operations
Connect support workflows with device and lifecycle context.
Use ZERO for fleet and group management, locations, asset data, alerts, reporting, warranty information, and subscriptions across distributed infrastructure.
Customer Onboarding + Growth
Extend a standard operating model as the MSP grows.
Use Zero Touch Provisioning, REST APIs, centralized management, and repeatable OOB patterns to support new customer environments and additional sites.
Gearlinx Products for Managed Service Providers
Match the management platform to each customer environment.
Use NR4400 for high-density customer infrastructure, Duckfone for compact cellular sites, and ZERO to organize fleets and centralize operational and lifecycle visibility across the environments your MSP supports.
High-Density OOB Platform
NR4400
Build a separate management layer around customer data centers, larger sites, core network rooms, and other higher-density managed infrastructure.
- 16 or 48 software-selectable RS-232 serial ports
- 1GbE and 10GbE connectivity with automation and edge compute
- Optional dual-SIM global 4G LTE models for added resilience
Centralized Cloud Management
ZERO
Organize and manage distributed infrastructure with organizations, sub-organizations, device groups, locations, alerts, reporting, warranty, subscription, and lifecycle context.
- Fleet, organization, and group management
- Locations, asset data, alerts, reporting, warranties, and subscriptions
- Gearlinx and third-party device visibility in one cloud management layer
Compact Cellular OOB
Duckfone
Add compact cellular out-of-band access to branches, edge locations, remote sites, and other customer environments with lower console density.
- Four RS-232 serial ports and one 1GbE interface
- Integrated dual-SIM global 4G LTE and PoE+ power
- Zero Touch Provisioning, REST API, and ZERO cloud management
Why Gearlinx
Built for teams that need to support more customers without creating a different recovery process for every environment.
Gearlinx combines high-density OOB, compact cellular access, centralized cloud management, automation, and a partner program designed around recurring revenue, deal protection, enablement, and vendor support.
Operational gains that support the MSP service model.
The goal is a more consistent way to reach infrastructure, reduce avoidable site visits, and scale managed resilience across customer fleets.
Faster remote recoveryReach affected network infrastructure sooner and begin troubleshooting without waiting for onsite access.
Fewer emergency truck rollsResolve more incidents remotely before dispatching an engineer to a customer location.
Consistent multi-customer operationsUse the same OOB approach across high-density data centers, distributed branches, edge sites, and compact cellular deployments.
Recurring service potentialPair Gearlinx hardware and ORAAS subscriptions with ongoing managed network resilience services and customer engagement.
MSP + Channel Growth
Technology for the customer. A partner model for the MSP.
The Gearlinx Authorized Partner program is built around partner profitability, recurring revenue, support, and opportunity protection, giving MSPs a commercial framework alongside the technical solution.
$
Competitive partner economics
Authorized partners have access to partner discounts and an NFR program designed to support customer demonstrations, evaluations, and internal enablement.
DR
Deal registration + protection
Qualified net-new opportunities can be registered for additional deal protection and commercial support under the Gearlinx Deal Registration Program.
EN
Sales + technical enablement
Partner benefits include expert sales and live product training, technical support access, and dedicated channel and sales engineering engagement.
GO
Joint customer engagement
Gearlinx supports strategic account mapping, joint customer calls, on-site visits, and joint marketing activities with authorized partners.
FAQ
Questions managed service providers ask.
Clear answers for MSPs evaluating out-of-band management, cellular resilience, centralized fleet visibility, and a repeatable multi-customer recovery model.
Why is out-of-band management valuable for MSPs?
MSPs support infrastructure they often cannot physically reach. If a customer's primary network or normal management path is unavailable, out-of-band management provides a separate way to reach critical routers, switches, firewalls, and other console-managed infrastructure so remote recovery can begin sooner.
How can ZERO help an MSP organize distributed customer environments?
ZERO supports organizations, sub-organizations, device groups, locations, fleet visibility, alerts, reporting, warranty information, subscriptions, and lifecycle data. That gives an MSP a centralized operational layer for organizing and managing distributed infrastructure without relying on disconnected spreadsheets and tools.
Where does NR4400 fit in an MSP deployment?
NR4400 fits higher-density customer environments such as data centers, colocation deployments, core network rooms, and larger managed sites. It provides 16 or 48 serial console ports, 1GbE and 10GbE connectivity, automation capabilities, edge compute, and optional dual-SIM global 4G LTE.
When would an MSP use Duckfone?
Duckfone is useful for branches, edge locations, smaller customer sites, and remote environments that need compact cellular out-of-band access. It provides four serial ports, one 1GbE interface, integrated dual-SIM global 4G LTE, PoE+ power, Zero Touch Provisioning, REST API, and ZERO cloud management.
Can an MSP mix wired and cellular OOB across different customers?
Yes. MSPs can use NR4400 non-cellular models where a separate wired management network already exists, LTE-enabled NR4400 models where cellular resilience is useful, and Duckfone for compact cellular deployments at lower-density customer sites.
Does Gearlinx have a partner program for MSPs and resellers?
Yes. The Gearlinx Authorized Partner program includes partner pricing, deal registration, NFR discounts, sales and product training, technical support access, strategic account mapping, dedicated channel and sales engineering engagement, joint customer calls, and joint marketing activities.
Ready to standardize network recovery across your customer base?
Talk with Gearlinx about out-of-band management, cellular recovery, ZERO cloud visibility, ORAAS subscriptions, and partner support for managed service providers.