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Search Knowledge Base →GEARLINX SUPPORT
Contact Gearlinx Technical Support
Get help with NR4400, Duckfone, ZERO, and Gearlinux. Start with the fastest support path below, or submit a detailed support request to our technical team.
START HERE
Choose the fastest path to an answer.
Gearlinx support is designed to help you solve common questions quickly while giving the support team the information needed to investigate more complex issues.
Sign in to ZERO
Use ZERO for centralized device visibility, serial numbers, warranty information, subscription status, and support context.
Open ZERO →Contact Technical Support
For issues that require assistance, submit the form below or email support with your support report, serial number, ZERO organization, and a detailed description.
Submit a Request →SUPPORT REQUEST
Give us the details we need to help faster.
Providing the device serial number, your ZERO organization, a clear description, and a recent support report can reduce back-and-forth during troubleshooting.
Before you submit
✓
Identify the product. Tell us which NR4400 model, Duckfone, ZERO service, or Gearlinux issue is involved.
✓
Include the serial number. This helps us identify the device and support context.
✓
Include your ZERO organization. This helps the team locate the correct fleet and account context.
✓
Attach a support report. A recent report gives the support team useful configuration and system information.
ORAAS Support Coverage
NR4400 and Duckfone ORAAS subscription terms include technical phone and web support for the selected subscription term.
SUPPORT REPORT
Generate a support report before contacting us.
A recent support report is one of the first items the Gearlinx support team may request when troubleshooting a device configuration or system issue.
Open System Operations
In ZERO or the device Web UI, browse to System → Operations → Generate Support Report.
Select a filesystem
Choose where the report should be saved, such as local device storage or RAM.
Generate the report
Create the support-report file for the affected device.
Download and attach it
Retrieve the file from the device and attach it to your support request or email.
PRODUCT SUPPORT
Go directly to the resources for your product.
Use the product shortcuts to reach the most relevant documentation before opening a support request.
NR4400
High-density out-of-band management, automation, edge compute, and optional cellular connectivity.
Duckfone
Compact cellular gateway and out-of-band management for branch, edge, retail, and remote infrastructure.
ZERO
Cloud-based centralized management for fleet visibility, remote operations, lifecycle data, alerts, and subscriptions.
Gearlinux
Gearlinx software and firmware platform supporting the NR4400 and Duckfone product families.
HARDWARE SUPPORT
Need to request an RMA?
RMA requests require an active ORAAS subscription and warranty coverage. Email support with the subject line RMA Request and include a detailed fault description, the device serial number, and your ZERO organization information.
RELATED RESOURCES
Documentation when you need it.
Knowledge BaseTroubleshooting, configuration, product articles, and technical how-to content.Explore →User ManualCurrent software-interface documentation for supported Gearlinx products.Open →Quick Start GuideGet started with NR4400 and Duckfone deployments.Open →Product Data SheetsTechnical product specifications and downloadable reference documents.Browse →Regulatory & ComplianceProduct certification, regulatory, and compliance documentation.Browse →